Privacy Policy
Last Updated: 21 July 2026
snow-puma ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, and other contact details you provide through our forms.
- Course Preferences: Information about which language courses interest you and your learning goals.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns.
- Device Information: Browser type, operating system, IP address, and device identifiers.
2. How We Use Your Information
We use collected information for the following purposes:
- To respond to your enquiries and provide requested information about our courses
- To match you with appropriate tutors and learning programmes
- To improve our website and services based on usage patterns
- To send relevant communications about our services (with your consent)
- To comply with legal obligations and protect our rights
3. Legal Basis for Processing
We process your personal data based on:
- Consent: Where you have explicitly agreed to the processing
- Contract: Where processing is necessary for service delivery
- Legitimate Interest: For business purposes that do not override your rights
- Legal Obligation: Where required by Australian law
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service providers who assist in website hosting and analytics
- Tutors assigned to your language course (limited to information necessary for instruction)
- Legal authorities when required by law or to protect our rights
5. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Enquiry data is typically retained for 24 months unless you request earlier deletion.
6. Your Rights
Under applicable privacy laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the relevant data protection authority
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
8. International Data Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
9. Children's Privacy
Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children without parental consent.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
11. Contact Us
For privacy-related enquiries or to exercise your rights, please contact us:
snow-puma
Level 12, 225 George Street
Sydney NSW 2000
Australia
Email: [email protected]